Vulnerable Residents in the Wokingham Borough have some of the best support available in the country to help them live safe, comfortable and independent lives – according to a national home improvement organisation.
Berkshire West Home Improvement Agency, which includes Wokingham Borough Council, scooped a top award from Foundations – the UK body for home improvement agencies – last week after demonstrating that it had some of the best support, care and help available for elderly, disabled, and vulnerable people living in the area.
Staff from the Wokingham council’s environmental health, community care and housing teams, whose roles include supporting Berkshire West Home Improvement Agency, were delighted to hear that the agency had won a prestigious Foundations HIA Award in the Best Approach to Commissioning category last week.
The agency provides, via contractor Ridgeway Care & Repair, a number of services to vulnerable people in the Wokingham Borough including:
• Small home adaptations
• Handyperson facilities
• Falls and accident prevention advice
• Security information and device installation
• Help for people who have just been discharged from hospital to live at home
• Advice on funding, grants and benefits
• Information on choosing a reputable builder
• Advice on scale and cost of any adaptation work
• Monitoring the performance of builders carrying out work
The agency also provides home visits so that Wokingham people can be visited in comfort and privacy to discuss their needs. It is available for people on a low income, who are elderly or disabled that live in privately owned or rented homes.
The accolade was awarded to the agency after it showed how it provided a good quality and value for money service through external contractors Ridgeway Care & Repair, which was appointed in April to provide essential services.
James Burgess, development and commissioning manager of Wokingham community care services, said: “Staff at Wokingham Borough Council have worked hard to provide a quality service for residents who need help living safely, comfortably and independently. We want more people to live in their own environment for as long as possible and by working together with other local authorities in Berkshire we have managed to do that – and we now offer some of the best advice and practical support in the country to vulnerable people.
“I’m pleased that this award recognises that we are putting time, effort and lots of hard work into helping some of our borough’s most vulnerable people live comfortable, warm and independent lives.”
Cllr Bob Wyatt, deputy executive member for Wokingham social care, said: “I’d like to say a big well done to everyone who has worked so hard to provide this invaluable service to our residents. Many vulnerable residents have relied on this support to enable them to live independently and, just as importantly, to live happily.
“This award reflects the hard-work that goes on in the partnership to provide residents in and around the Wokingham Borough with the much-needed care, repair and support work they need to live at home.”
Wokingham Borough Council