Wokingham BC website comes first
Wokingham Borough Council’s website is working well – and Wokingham residents are more likely than any other unitary authority’s residents to use the website as their main source of council information.
A summary of statistics from the audit commission shows that out of all the UK unitary authorities, Wokingham has the highest percentage of residents who use the council’s website as their main source of council information. At 24 per cent, Wokingham’s result is also in the top ten when compared with all other authorities in addition to unitary councils (387 of them in total, including district, county, metropolitan and London boroughs).
The website is growing and evolving all the time, and two new features will be coming later in the year – an improved interactive map service and a special youth website designed by young people.
Wokingham Website manager Nick Spencer said: “It’s very encouraging that people are using the website more and more to access the services they need. It shows that our programme of continuous improvement is bringing good results – but does not mean our work is done. There will always be more improvements we can make and I hope that we can continue to develop the site in line with users’ needs. We are working with customers and asking them questions to make sure the website is developing to meet their needs.”
Residents also said the most popular way for them to find out about council services in Wokingham was through council leaflets and newsletters (44 per cent). This also places Wokingham Borough Council in the top quartile of all local authorities, suggesting that the council is succeeding in producing printed information that people find useful and easy to read.
The council’s publications include special newsletters for tenants, young people and businesses in the area, as well as its twice-yearly newsletter to all residents, Wokingham Borough News, and an array of helpful leaflets on topics ranging from community safety to country parks.
Deputy leader of Wokingham council Cllr Simon Weeks said: “We have had excellent feedback on our website and also on many of our publications for residents. We are always aiming to be as approachable as possible and closely monitor the ways people find easiest to communicate with us, so that we can make all our services as accessible as possible. I am pleased to see that residents are finding our website and printed resources so useful.”
A summary of statistics from the audit commission shows that out of all the UK unitary authorities, Wokingham has the highest percentage of residents who use the council’s website as their main source of council information. At 24 per cent, Wokingham’s result is also in the top ten when compared with all other authorities in addition to unitary councils (387 of them in total, including district, county, metropolitan and London boroughs).
The website is growing and evolving all the time, and two new features will be coming later in the year – an improved interactive map service and a special youth website designed by young people.
Wokingham Website manager Nick Spencer said: “It’s very encouraging that people are using the website more and more to access the services they need. It shows that our programme of continuous improvement is bringing good results – but does not mean our work is done. There will always be more improvements we can make and I hope that we can continue to develop the site in line with users’ needs. We are working with customers and asking them questions to make sure the website is developing to meet their needs.”
Residents also said the most popular way for them to find out about council services in Wokingham was through council leaflets and newsletters (44 per cent). This also places Wokingham Borough Council in the top quartile of all local authorities, suggesting that the council is succeeding in producing printed information that people find useful and easy to read.
The council’s publications include special newsletters for tenants, young people and businesses in the area, as well as its twice-yearly newsletter to all residents, Wokingham Borough News, and an array of helpful leaflets on topics ranging from community safety to country parks.
Deputy leader of Wokingham council Cllr Simon Weeks said: “We have had excellent feedback on our website and also on many of our publications for residents. We are always aiming to be as approachable as possible and closely monitor the ways people find easiest to communicate with us, so that we can make all our services as accessible as possible. I am pleased to see that residents are finding our website and printed resources so useful.”
Wokingham Borough Council
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