Wokingham

It’s National Customer Service Week from October 1 to October 7, and Wokingham Borough Council is preparing to go the extra mile! This is an opportunity for customers and staff to show why excellent customer service should be at the top of every organisation’s agenda. It will also be a chance to publicly recognise some of the council’s best performing customer service providers.

With more than 1,000 UK organisations taking part, National Customer Service Week aims to:

•Recognise and reward the work of customer service professionals
•Raise awareness of the crucial role customer service plays in an organisation’s reputation
•Help employees recognise ‘internal’ customers and thank others for their support

The Wokingham council’s customer service officer Zoë Babb said: “To celebrate Customer Service Week we’ll be giving our customers the opportunity to feedback on our services and tell us what we’re doing well and where we need to improve. Those who take part will be in with a chance of winning an eco-kettle! We’ll also be giving customers, staff and town and parish councils the opportunity to nominate individual members of staff, teams and contractors in the council for a number of customer service awards in recognition of their hard work and dedication.”

To take part in the scheme, residents and other customers of Wokingham Borough Council should visit www.wokingham.gov.uk/csweek, pick up a nomination form from the council’s reception desk at the civic offices in Shute End, or contact Zoë Babb on (0118) 974 6350 or email: zoe.babb@wokingham.gov.uk for a nomination form.

Executive member for corporate services Wokingham Cllr Rob Stanton said: “National Customer Service Week will be a great opportunity for the council to find out more about the sort of experience our customers have when they come to us for help. It will also be a great opportunity for those that really go beyond the call of duty for customers to be recognised for what they do.”

Wokingham Borough Council