Wokingham

The Commission for Social Care Inspection (CSCI) will be carrying out an inspection of care services provided by Wokingham District Council to older people as part of a national series of statutory inspections.

Two CSCI inspectors will be spending a fortnight in the district talking to councillors, service users, carers, and service providers as well as council staff and managers right up to the chief executive. CSCI sent questionnaires to 100 service users and 50 carers in the district seeking their views. During the inspection the inspectors will be finding out what people think about the council’s services for older people, what the council is doing well and what it needs to improve.

The Commission will evaluate Wokingham older people’s services against six standards which include quality of services, fair access, cost and efficiency.

Following the inspection, a report will be produced by the CSCI which will rate older people’s services provided by the council as serving some, most or all people well and state whether the council’s prospects in service provision are poor, uncertain, promising or excellent. This will also be accompanied by an evaluation of the services and a set of recommendations. The council will then be required to produce an action plan to address the inspectors’ findings.

“We welcome the CSCI inspection which is an independent assessment of the services we provide to older people,” says Cllr Bob Wyatt, the council’s older people’s champion. “The inspection will highlight our strengths and areas of good practice. This is also an opportunity to learn how we can improve our services which can only be good news for service users and their carers living in the Wokingham district.”

Wokingham District Council ~ November 11, 2005